Never buy from Barnes & Noble online or ship via UPS. I ordered a ton of books (9 or 10, which is a ton for me) on 12/26. I used 3 day air and paid via PayPal, mainly because I was too lazy to get up and get my debit card and PayPal was an easy click away. Then the problems started:
1. They charged Paypal oh, half a dozen times. I have no clue why.
2. They didn't ship for 5 days even though it should have already been at my house 2 days before they even decided to ship.
3. They split my order into 2 packages, which is ordinarily fine, but in the case of B&N, they decide to inform you 7 days after your package should have already arrived that they are splitting your order up even though they already sent out confirmation emails on everything.
4. UPS drops off a lovely, yellow InfoNotice, because oddly I was not at home from the hours of 2 to 5 in the middle of a work day. Odd.
5. UPS man/woman checks "A signature is required on delivery." I look to the back to read the instructions to make sure this is the one where I can just sign, not necessarily in person. It says, "If the 'A signature is required on delivery' box is checked, the driver must receive a signature either in person or by signing below." So I sign below and leave it for the driver.
6. The driver does not leave my package the next day and instead leaves a final notice. Great. (This was Tuesday.)
7. Wednesday evening I get home and there's a lovely book on my doorstep. Yes! No InfoNotice, no nothing. It's only 1 book and I remember that B&N split my order in two but still. I have 1 piece!
8. I'm about to travel over lunch to the boonies, where the UPS is oh-so conveniently located, when I decide to double check my tracking number online.
9. Hmmm... that's weird. It appears that my package is in fucking Pennsylvania. Rana - want some books?
10. I call the 800 number knowing my anger will most likely get the better of me and get a return phone call within an hour, as per policy.
11. The local UPS woman tells me the shipper insists on getting a signature in person. I politely (I think) inform the UPS woman that that was not the box that was checked on the multiple InfoNotices on my doors.
12. Then the local UPS woman decides that the driver must not have felt it was a safe location to leave a package, so that's why he didn't pay attention to the signature on the notice. I mention the package delivered the day before, just left on my doorstep, from UPS, presumably the same driver. I also mention how UPS packages are left on mine and my neighbors' doorsteps practically every week (I have 4 neighbors in my fourplex), so I doubt the usual driver has an issue with safety.
13. With no response, she informs me I must call the 800 number back and ask them to "intercept" my package. She apparently can't intercept my package and my only other option is to contact B&N and try to convince them to send me another package. Did I mention a couple of the books I ordered were 1 or 3 or some such low stock bullshit?
14. I call the 800 number. Oops. They can't do an intercept. I have to call the shipper.
Fucking shit, man. Now I have to call B&N, the original fuck-up and demand they send me my books all over again?
I hate B&N and UPS. I'm officially disgruntled. I can't even remember what books I ordered anymore. Damn.